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Implementation Specialist

Job Description

Continuum Clinical, a part of Blue Chip Marketing Worldwide, is a healthcare research and communications company that helps clients achieve clinical and commercial excellence through innovative thinking and a full continuum of distinctive services. Specializing in Patient Recruitment and Late Stage Research, Continuum Clinical provides proven solutions in marketing, consumer and physician communications, post-approval research, and health economics. 

We exist to give incredible people the opportunity to make a difference. 

Core Values 
  • Collaborative 
  • Genuine
  • Kind & Compassionate 
  • Pride of Ownership & Accountability 
Job Summary

The Implementation Specialist (IS) is a Full-Time position that reports to the Associate Director, Technology Implementation. The IS manages data integrations between our products and outside vendors (often call center / opt-in partners). The IS also configures/deploys reports and visual dashboards on Salesforce.com for internal and external users. The IS collaborates across teams to define custom product requirements and understand project-specific challenges to develop solutions and mitigate risks. 

Essential Duties and Responsibilities: 
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
  • Demonstrates the mission, vision, values and culture principles of Blue Chip/Continuum Clinical
  • Manages standard data integrations with outside vendors, ensuring streamlined data capture into the system (eg, Salesforce.com)
  • Deploys / configures project-specific reports and dashboards within Salesforce.com based on project requirements
  • Manages all standard product implementation activities related to patient engagement / opt-in services including development and validation of pre-screeners, referral tracker, and other related technology products. Engages subject matter experts where appropriate (eg, clinical expertise)
  • Thinks creatively and collaborates with others to define project-specific requirements, document business, functional, reporting, integration, and testing requirements that meet the project goal without sacrificing overall product integrity
  • Understands and advocates for quality data practices
  • Collaborates with others to identify potential project-related risks, works with team members to identify solutions and mitigate risks
  • Resolves project-related conflict through effective education and understanding of stakeholder needs and priorities
  • Collaborates with internal and external stakeholders to develop data integration and implementation timelines
  • For vendors, which are managed by the Implementation Specialist team, establishes and approves SOW and invoices for services provided
  • Communicates with Client as needed to provide clarification of product and system.
  • Maintains instruction guides for product users
  • Leads employee training of product; plays a supportive role in training of external users
  • Effectively manages multiple projects at once, using strong organizational skills and focused and accurate attention to detail
  • Maintains a collaborative work style to encourage maximum contribution from all team members
  • Complies with all corporate and departmental standard operating procedures as well as FDA and other governmental regulations (e.g., IRB, EC)
  • Ensures all activities and operations are performed in compliance with regulatory and federal regulations
  • Responsible for maintaining up to date weekly time tracking, per the Agency’s time tracking policy
  • Based on client and internal project demands, additional duties may be assigned

Blue Chip/Continuum Clinical Qualities

To be successful, every Continuum Clinical employee should possess the following qualities:
  • Attitude & Commitment – you are a passionate, resourceful and productive achiever that is a pleasure to be around
  • Priority Setting – you define clear action steps and manage expectations of others
  • Creative Thinking & Problem Solving – you recognize the relevancy of your ideas to the big picture, demonstrate original thinking and make an impact on your team
  • Dependability – you are self-motivated to deliver the highest quality work, on time and budget
  • Leadership Ability – you take initiative, motivate others and assume accountability for your actions 
  • Communication – you use organized, constructive communication to facilitate great work

Education, Experience and Certifications
  • Bachelor’s Degree from accredited four-year college or university or equivalent work experience
  • 2-5 years’ experience in web technologies specifically in marketing industry preferred 
  • Background in CRM required 
    • Direct experience with Salesforce.com is a preferred
  • High level knowledge of software as a service (SAAS) strongly preferred
  • Working knowledge of web technologies 
  • General understanding of functional requirements preferred
  • Working knowledge of analytics and performance reporting tools (i.e., SalesForce, Tableau, etc.)
  • Experience in lead generation programs preferred
  • Experience working in metrics- and performance-driven environments preferred
Category
CCPR Performance & Technology
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