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Senior Implementation Specialist

Job Description

Continuum Clinical, a part of Blue Chip Worldwide, is a healthcare research and communications company that helps clients achieve clinical and commercial excellence through innovative thinking and a full continuum of distinctive services. Specializing in Patient Recruitment and Late Stage Research, Continuum Clinical provides proven solutions in marketing, consumer and physician communications, post-approval research, and health economics. We create and execute integrated marketing and communications ideas and solutions.

We exist to give incredible people the opportunity to make a difference. 

Core Values:
  • Collaborative 
  • Genuine
  • Kind & Compassionate 
  • Pride of Ownership & Accountability 
Job Summary:
The Senior Implementation Specialist (SIS) is a Full-Time position that reports to the Associate Director, Technology Implementation. The SIS manages standard and complex data integrations between our products and outside vendors (often call center / opt-in partners). The SIS also configures/deploys reports and visual dashboards on Salesforce.com for internal and external users. The SIS leads team discussions to define custom product requirements. This position works cross-functionally to understand project-specific challenges to develop solutions and mitigate risks. 

Essential Duties and Responsibilities:  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
  • Demonstrates the mission, vision, values and culture principles of Blue Chip/Continuum Clinical
  • Manage standard and complex data integrations with outside vendors, ensuring streamlined data capture into the system (eg, Salesforce.com)
  • Deploy / configure project-specific reports and dashboards within Salesforce.com based on project requirements
  • Manage all standard and complex product implementation activities related to patient engagement / opt-in services including development and validation of pre-screeners, referral tracker, and other related technology products. Engages subject matter experts where appropriate (eg, clinical expertise)
  • Think creatively and defines project-specific requirements, documents business, functional, reporting, integration, and testing requirements that meet the project goal without sacrificing overall product integrity
  • Proactively identify potential project-related risks, independently recommend solutions and collaborate with teams to mitigate risks
  • Resolve project-related conflict through effective education and understanding of stakeholder needs and priorities
  • For vendors, which are managed by the Implementation Specialist team, establishes and approves SOW and invoices for services provided
  • Communicate with Client as needed to provide clarification of product and system
  • Develop instruction guides for product users
  • Lead employee training of product; play a supportive role in training of external users
  • Successfully and consistently coordinate complex project integrations within timelines and budgets required
  • Demonstrate ability to advocate for quality data practices
  • Effectively manage multiple projects at once, using strong organizational skills and focused and accurate attention to detail
  • Contribute to departmental process development; lead initiatives when applicable
  • Maintain a collaborative work style to encourage maximum contribution from all team members
  • Comply with all corporate and departmental standard operating procedures as well as FDA and other governmental regulations (e.g., IRB, EC)
  • Ensure all activities and operations are performed in compliance with regulatory and federal regulations
  • Mentor junior team members
  • Interview candidates; train and manage direct reports
  • Responsible for maintaining up to date weekly time tracking, per the Agency’s time policy
  • As a manager, responsible for ensuring direct reports maintain up to date weekly time tracking, per the Agency’s time tracking policy.
  • Based on client and internal project demands, additional duties may be assigned

Blue Chip/Continuum Clinical Qualities
To be successful, every Continuum Clinical employee should possess the following qualities:
  • Attitude & Commitment – you are a passionate, resourceful and productive achiever that is a pleasure to be around
  • Priority Setting – you define clear action steps and manage expectations of others
  • Creative Thinking & Problem Solving – you recognize the relevancy of your ideas to the big picture, demonstrate original thinking and make an impact on your team
  • Dependability – you are self-motivated to deliver the highest quality work, on time and budget
  • Leadership Ability – you take initiative, motivate others and assume accountability for your actions 
  • Communication – you use organized, constructive communication to facilitate great work
Education, Experience, and Certifications
  • Bachelor’s Degree from accredited four-year college or university or equivalent work experience 
  • 5-7 years’ experience in web technologies specifically in marketing industry preferred 
  • Advanced knowledge of software as a service (SAAS) strongly preferred
  • Experience with CRM systems required
  • Intermediate experience with Salesforce.com highly desired
  • Experience/understanding of functional requirements preferred
  • Experience coordinating data integrations with technical staff required
  • Experience managing vendor relationships and budgets required
  • Experience in marketing and advertising preferred
  • Experience in lead generation programs and/or call center operations preferred
  • Experience working in metrics- and performance-driven environment
  • Working knowledge of analytics and performance reporting tools (i.e., SalesForce, Tableau, etc.) required
Category
CCPR Performance & Technology
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